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Bandung | March 03 – 05, 2015 | Rp. 8.900.000,-/participant
Bali | June 03 – 05, 2015 | Rp. 8.900.000,-/participant
Bandung | July 01 – 03, 2015 | Rp. 8.900.000,-/participant




In the person of a supervisor inherent in his character as a leader, every leader must have the commitment to sacrifice, to serve and to give priority to the interests of the organization in order to effectively lead his men. A leader needs to understand their personal qualifications and those who will lead and use their understanding to create and maintain relationships, manage conflict, transfer knowledge and build effective team productivity.

The leadership performance of an effective supervisor will depend on a combination of skill, knowledge, attitudes, behavior, and relevant experience.  A successful supervisor is someone who can manage the benefits and drawbacks as well as the courage to act effectively. A supervisor will always practice the behavior of self-discipline, to manage emotions effectively, and manage their work objectively. A supervisor who spirited leader will always be ready for the behavior from difficult and problematic people from time to time in the workplace.

Program is required to enable a supervisor to have the capability to become an effective leader in his organization. This training will identify the 5 roles of supervisor as a leader: influencing people, communicating effectively, supervising work, coaching and managing through conflict. All participants will be equipped with learning to master 5 roles and frameworks implementation in the workplace. Training will be implemented in practical participatory and relevant to new supervisor / beginners, team leader, coordinator other senior employee who have supervisory responsibilities to his subordinates.


  • Learn effective leadership style in the workplace.
  • Understand the relationship between leadership styles and behaviors with the motivation of subordinates.
  • Understand and study the implementation phase to active supervision.
  • Understand and study the dynamics of decision making effectively in the workplace.
  • Understand the need to delegate and how the implementation of effective delegation.
  • Explore different ways to communicate effectively.
  • Learn the coaching techniques of handling employee problems/trouble at work
  • Exploring the handling of conflicts in a participatory and effective in the workplace.
  •  Develop a personal action plan to be an effective leader supervisor.



Module One: Leading People

  • Set a good example for others.
  • Strive for excellence in leadership.
  • Value human relations; demonstrate respect, build trust and credibility in the eyes of others.
  • Understand and practice Situational Leadership principles.
  • Supervisory leaders are accountable for behavior, process, & results.
  • Influence the motivation & feelings of ownership in others.
  • Lead…across the generations
  • Intuitive leaders are aware of beliefs and biases people have and how they impact upon others.

Module Two: Communicating Effectively

  • Understands the dynamics of workplace communications
  • Communicates expectations & goals clearly
  • Practices “smart listening”
  • Seeks feedback from others
  • Gives positive feedback and praise when appropriate
  • Adjusts the assertiveness of the communication to the situation
  • Delivers criticism in a constructive and respectful manner
  • Uses effective communication tools when handling conflict

Module Three: Actively Supervising

  • Understands supervisor roles & responsibilities
  • Understands expectations for responsibility and accountability
  • Makes effective workplace decisions
  • Improves individual and crew performance
  • Builds a teamwork environment
  • Influences & facilitates change
  • Manages time and priorities

Module Four: Coaching for Improved Performance

  • Improves individual and crew performance
  • Helps people achieve goals
  • Holds people accountable
  • Assesses the development needs of his/her people
  • Influences change to close gaps in performance or expectations
  • Uses coaching techniques effectively
  • Gets results.

Module Five: Handling Conflict Skillfully

  • Leads by example during times of conflict and stress
  • Understands the various types of workplace conflicts
  • Handles the conflict situation skillfully
  • Practices a conflict resolution process
  • Anticipates and plans for conflict before it happens
  • Applies effective communication tools during moments of conflict
  • Probes for the root causes of dissent and emotional response
  • Defuses rising tempers and anger


Supervisor beginners/new, team leader, foreman, coordinator, senior staff who have supervisory authority.


Lecturing, role plays, exercises, case studies.


Irfan Riza, SE, Msi, MA.

  • Philosophy of Doctor in Human Resources Management (Candidate)
  • Postgraduate Program, State University of Jakarta (2010-2013)
  • Master of Arts in Conflict Transformation & Sustainable Development
  • SIT Graduate Institute, Brattleboro, VT, USA (2007-2010)
  • Awards: International Fellowship Program (IFP) Ford Foundation
  • Master of Science in Management Studies
  • Major in Human Resources Management & Organization Graduate Program-Economics Faculty, Gadjah Mada University Yogyakarta (2001-2003)
  • Bachelor of Management Studies
  • Economics Faculty, Gadjah Mada University Yogyakarta (1991-1996)
  •  Lecturer/Instructor in Performance Management and Strategic HRM at STIE Mitra Jogyakarta, Indonesia, Graduate (MM) Program (2004-2007)
  • Lecturer/Instructor in Conflic Management & Negotiation and Business Analysis at Universitas Patria Artha Makassar Indonesia, Graduate (MM) Program (2010-Now)
  • Senior Advisor in Program Development & Local Government Affairs, Member of National Legislatives of Democratic Party from DAPIL 7 Jawa Timur (Ngawi, Magetan, Ponorogo, Pacitan, Trenggalek) (2010-2011)
  • Leadership Program in Non-Profit & NGOs  at Levinson Institute of SUNY New York, 2009
  • Campaign Management & Political Leadership Program at Levinson Institute of SUNY New York, 2009
  • Senior Trainer/Consultant in Human Capital, Organizational Development & Change, ISO 26000 on Social Responsibility, CSR & Community Development Program at Transformasi Indonesia & Indonesia Channel, (2011-Now)
  • Certified Mediator from School of International Training, Vermont, USA on Public Conflict Management & Peacebuilding Program


Registration Fee

(Exclude accommodation)

  • Rp. 8.900.000,-/participant
  • Rp. 8.500.000,-/participant if register 5 or more participants from 1 Company


  • Registration Form MUST be return in advance for attending the Training
  • Full fixed fee is charged regardless of the length of time that registrant attends the Training
  • Attendees are expected to attend all Training sessions and are not permitted to attend on a partial basis.


  • Cancellation received after the registration deadline, February 13, 2012 entitles the registrant to pay 25% from total payment
  • Cancellation on the date will be recharged 100% from the fee.
  • No refund will be issued, if a registrant fails to show up at the Training on-site.

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