CHANGE AND CONFLICT MANAGEMENT AND DEALING WITH DIFFICULT PEOPLE

CHANGE AND CONFLICT MANAGEMENT AND DEALING WITH DIFFICULT PEOPLE

Bandung | 26 – 27 September 2016 | Rp. 3.950.000
Bandung | 24 – 25 Oktober 2016 | Rp. 3.950.000
Bandung | 07 – 08 November 2016 | Rp. 3.950.000
Bandung | 13 – 14 Desember 2016 | Rp. 3.950.000

 

 

 

TRAINING OBJECTIVE

• Understand conflict and how to manage conflict, change & handling difficult people
• Successfully resolving conflicts
• Be more assertive in dealing with others in most situations
• More understand on human feeling, thinking and behaviour

MATERIAL OUTLINE CHANGE AND CONFLICT MANAGEMENT AND DEALING WITH DIFFICULT PEOPLE

1. Conflict
2. Managing Conflict
3. Knowing yourself before knowing others
4. Knowing characteristics  of  difficult people
5. Developing your emotional intelligence
6. Positive Mental Attitudes
7. Handling objections
8. Balance of power ( physical, mental and verbal )9. ommunication

• Empathy Communications
• Effective Communication
• How to manage a good message
• Effective Communication
• How to manage a good message
• Listening not hearing
• Becoming interactive listener
• Becoming message centred vs speaker centred

10.  Negotiation Skill

11.  Four Basic Climates that can exist during a dealing

12.  Negotiation Planning Power

13.  The Role of Supervisor : Today & Future

14.  Discussion & Conclusion

15.  Closing

WHO SHOULD ATTEND

All Staff,  Supervisor, or  Manager  who want  to improve their qualification, working ability and personal power.

INSTRUCTOR

Achmad Fadjar, SE, MM.Ak

Achmad Fadjar, SE, MM.Ak, sarjana dan master lulusan Universitas Padjadjaran  adalah  praktisi serta konsultan senior dalam bidang Akunting, Finance, Marketing dan HR Training & Development. Telah lebih dari sepuluh tahun beliau sebagai praktisi dan pengajar, telah banyak membantu para klien dalam membuka wawasan dan menyelesaikan tugas-tugas pekerjaan dengan effective dan effisien. Pengalaman sekian lama  telah mengantar beliau dalam penguasaan berbagai topik ilmu antara lain Effective Presentation & Negotiation Skill,  Interpersonal Skill and Communication Skill , Leadership & Team Development for Management Success ,  SDM Berbasis Kompetensi , Outsourcing Management, Tender & Contract System , Financial & Budgeting serta banyak lagi topik lainnya.

Beberapa klien/ user yang pernah mengunakan jasa beliau : PT. Timah Tbk. PT Arun LNG, PT. Batu Bara Bukit Kendi, PT. Petrosea Tbk. , PT. Chevron Pacific Ind.,  PT. Freeport Ind.  PT. Banpu ( Infocomindo ),  PT. Medco E&P,  PT. Semen Gresik   ( persero ) Tbk.  Petrochina Int’l,   PT. Vico Indonesia,  Pertamina,  Cnooc Ses Ltd.,  PT. British Petroleum, BP Migas,  PT. Pupuk Kaltim,  PT. Badak NGL,  PT. Inco Ind. Tbk.  PT. Nusa Halmahera,  PT. Kaltim Pacific Amoniak,  PT. Surveyor Ind.  PT. Samindo Utama Kaltim,  PT. Lekomaras,  PT. Nusa Halmahera Mineral,  PT. Pusri, PT. Kaltim Prima Coal ( KPC ),  PLN,  UTSG,  HESS Indonesia Pangkah Ltd, PT. Aneka Tambang, PT. Adaro Indonesia, PT. Puncak Jaya Power, PT.  Sandvick SMC, PT. Rekayasa Industri, PT. Kideco Jaya Agung, PT. RedPath Indonesia, PT. Kitadin Embalut, PT. Indominco, PT. Centra Indo Teknik, PT. Arutmin, PT RedPath Indonesia, PT. Bama Bumi Sentosa,  PT. Santos, PT. Indomuro Kencana Straits, PT. Jasindo, PT. Krakatau Wajatama,  PT. Citic Seram Energi, PT. Kaltim Prima Industri, PT. Connoco Phillips Indonesia, Total E & P Indonesie, PT Energi Sengkang, PT. Hexindo,  PT. Turbaindo Coal Mining, PT Berau Coal, Poltek Bengkalis,PT. Bank Mandiri, PT. Angkasa Pura 2, Embassy of the Kingdom of Netherlands, PT.  Inspindo Mulia, Pertamina Hulu Energi ONWJ Ltd., UNDP, dll.

 

VENUE

Hotel Kagum Group Bandung (Golden Flower, Banana Inn, Grand Seriti, Carrcadin, Amaroossa, Grand Serela, Gino Feruci, Verona Palace, Malaka, Zodiac Taurus)

TRAINING DURATION

2 days

 

JADWAL TRAINING

 

• 26 Sep 2016-27 Sep 2016
• 24 Oct 2016-25 Oct 2016
• 07 Nov 2016-08 Nov 2016
• 13 Dec 2016-14 Dec 2016

 

 

 

INVESTATION PRICE/ PERSON

1.  Rp 3.950.000/person (full fare)  or
2. Rp 3.750.000/person (early bird, payment 1 week before training)  or
3.  Rp 3.500.000/person (if there are 3 or more participants from the same company)

 

FACILITIES FOR PARTICIPANTS

1. Training Module
2. Training CD Contains Training Material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. Jacket or Waistcoat or T-Shirt
6. Bag or Backpackers
7. Training Photo
8. Training Room with Full AC Facilities and multimedia
9. Once lunch and twice coffeebreak every day of training
10. Qualified  instructor
11. Transportation for participants from hotel of participants to/from venue of training(if minimal number of participants from one company is 4 persons)